Using Physical Therapy Scheduling Software Can Improve Employee Satisfaction And Customer Service

Some practices hesitate to switch software for physical therapists, nervous that it might negatively impact the staff or the client's experience. However, with proper planning and implementation, having up-to-date EMR software can actually improve the employee satisfaction and customer experience within your office. Whether a practice is considering changing to an electronic method of recordkeeping and office administration, or just upgrading the programs being used, learn what advantages there are to making the switch.

Physical Therapy Scheduling Software Keeps Therapists Booked

Implementing physical therapy scheduling software helps keep your staff busy consistently, and helps to prevent no-shows and double bookings. This not only keeps the morale of the employees up, but also ensures that your clients are attending their appointments regularly. Patient frustration is reduced significantly when there are no double bookings, and using a scheduling suite of products keeps your office better organized. A well-run practice presents more professionally, which in turn keeps clients happy and confident that they are well taken care of, not forgotten, and a priority for their therapist.

Software For Physical Therapy At-A-Glance Display Helps Give Better Recommendations

With the many types of software for physical therapists available, choose a suite of products that offers an at-a-glance user interface. This enables the administrative staff to easily book appointments, see a particular therapist's schedule, get up-to-date insurance reimbursement information, see what accounts receivable amounts are owing, and make appointment reminder calls.

This user-friendly type of display is of great value to the therapists themselves, as they can quickly view a patient's history, past exercise recommendations, outcomes, future appointments, and discharge notes. The staff will be happier not having to maintain bulky paper file folders, flipping through copious amounts of paper documentation in front of patients for whom time is already short. With increased client satisfaction, your therapists and office staff will also be happier, and therefore more productive. In turn, improved efficiency helps increase customer satisfaction, completing a very positive cycle.

Encourage More Personal Interaction

Physiotherapy is an incredibly useful tool for patients, and helps restore or maintain bodily functions. However, it's important for the employees of a physiotherapy practice to get to know their clientele and form close bonds with them. This loyalty and trust will improve the relationship, reduce cancellations, and ideally, promote positive outcomes. Integrating this type of recordkeeping fosters an environment in which members of the practice can interact more with the person in front of them, instead of being buried in the burden of paper files and lost or unorganized information.

In addition, the efficiency that software for physical therapists provides will mean the physiotherapists will have more time in the session for what matters: helping the patient. With consistently booked days, fewer cancellations, less searching for patient history, and a happier administration staff, client satisfaction will soar. Plan well for the transition, and your physiotherapists, management personnel, and administrators will all reap the benefits of this type of program.